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FAQ

Where should I park at the Fillmore Miami Beach Theater?
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There are many pay lots as well as limited street parking in the downtown area that are within walking distance to the theater. In addition, there is a large municipal parking garage nearby (at the corner of 17th Street and Convention Center Drive - 1 block from the theater). For most shows, cash only valet parking is available at our front drive for $25.00 per car, plus gratuity.

Is there an ATM at the Fillmore Miami Beach?
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Yes, there are two ATM machines - one on the lower level and one on the second level in the lobby.

What are your box office hours?
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The Box Office at The Fillmore Miami Beach at the Jackie Gleason Theater is open Monday - Friday from 11:00AM to 6:00PM and Saturday & Sunday (show days only) from 12 noon with extended hours for evening performances.

Can I buy tickets to upcoming shows at the Fillmore Miami Beach box office?
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Yes, please purchase your tickets for upcoming shows at our box office or at www.livenation.com. Applicable service and venue fees will apply.

Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void.

 

Can I buy tickets to shows at other venues at the Fillmore Miami Beach box office?
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No, tickets are available only for shows at The Fillmore Miami Beach at the Jackie Gleason Theater. To purchase tickets for other venues, please visit www.livenation.com. Applicable service and venue fees will apply.

Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void.

I have a GA Ticket. What does that mean?
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GA Tickets stand for General Admission. This means there are no assigned seats. These areas are on a first come, first served basis. These areas include both standing and seated areas.

Once the General Admission standing areas (Pit) have reached capacity, guests will be directed to seated areas in the orchestra. The Fillmore suggests early arrival for all general admission shows for best opportunity to have a spot in standing areas (Pit). COME EARLY!

Depending on the show Early Entry ( Fast Lane)  may be available  via Ticketmaster.com.

 

If I leave the building during a show, can I return?
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No. Once inside the building there is no exit and re-entry.

Do you offer valet parking?
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Yes, valet parking is offered for every show at the Fillmore Miami Beach and select Gleason Room shows at a cost of $25. This is available for purchase online at Ticketmaster.com prior to the show. Due to these pre sales, drive up valet is subject to availability.

The Fillmore suggests pre purchasing this to ensure a valet spot for your vehicle.

May I bring my children?
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Children of all ages are welcome (with an admission ticket) at family oriented concerts and performances. Appropriate adult supervision may be required.

Non-family oriented concerts and performances may not suitable for young children, and venue management reserves the right to refuse admission for any reason, including concerns about safety.

Children of any age may NOT attend a "18 " or "21 " concert or performance.

I am hearing impaired, can I schedule an interpreter to be on site?
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We can provide interpreters for the hearing impaired at no charge. However, we need to be contacted in advance. Please contact out box office to schedule one.

305- 673 -7300

How can I rent the Fillmore Miami Beach for a private event?
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For private bookings or corporate events, please email The Fillmore Miami Beach Sales Team or call 305.938.2505

Can I bring a camera to the show?
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Photography is not permitted at the majority of shows at the Fillmore Miami Beach at the Jackie Gleason Theater. Some bands permit non-professional point and shoot cameras, provided that they are used without a flash. Professional photography equipment (with detachable or zoom lenses) is never permitted without an appropriate media or photo pass.

How do I get a photo pass or schedule an interview with the band?
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Requests for media credentials should be handled through an artist's management company directly.

How can I get the band to announce a special occasion for me from the stage?
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Artists typically will not be able to accommodate specific requests, out of fairness to all fans. Please do not contact the Fillmore Miami Beach with this type of request.

Can I smoke inside the Fillmore Miami Beach Theater?
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This is a smoke free facility. An outdoor smoking section is available during most shows. Vaping is not allowed indoors.

Is the Fillmore Miami Beach handicap/ADA accessible?
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The Fillmore Miami Beach at the Jackie Gleason Theater is ADA accessible. For information regarding ADA seating, please call 888.598.4299 or visit our box office.

Can I purchase unclaimed tickets from Will Call?
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No, we cannot sell you someone else's tickets.

Where do I pickup my Will Call tickets?
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The Box Office at the Fillmore Miami Beach at the Jackie Gleason Theater is located at the theater (1700 Washington Avenue). Will Call is only available for pick up on the day of the show.

What methods of payment are accepted for purchasing tickets at the box office?
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The Box Office at the Fillmore Miami Beach at the Jackie Gleason Theater accepts the following forms of payment: Visa, MasterCard, American Express, Discover and cash. A photo ID is required for all credit card payments

What do I need to bring to pickup my Will Call tickets?
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Please have proper picture I.D., credit card, and confirmation number to pick up your tickets so our staff can make sure that your tickets end up in your hands. Will Call is only available for pick up on the day of the show.

Can I purchase alcohol at the Fillmore Miami Beach Theater?
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Yes, we have many full service bars located inside the facility. Patrons of legal drinking age are welcome purchase alcoholic beverages after showing a photo ID for age verification.

What items are not allowed inside the Fillmore Miami Beach Theater?
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The following items are prohibited for all shows: weapons, alcohol, drugs, selfie sticks, lawn chairs, laser pointers, skates, wallet chains, spiked jewelry/belts, banners, backpacks, flyers, beach balls, Frisbees, fireworks, sparklers, video equipmen laptops and tablets. Recording equipment is prohibited at most shows, at the performer's discretion.

CLICK HERE to see a complete list of Restricted Items.

Where is the lost and found?
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Items recovered from shows are collected at the administrative office at The Fillmore Miami Beach at the Jackie Gleason Theater. If you notice you are missing an item during a show, please check with our ushers for assistance. To check on the status of a lost item, please contact Bill Sisca at Billsisca@livenation.com

How can I get a job at The Fillmore Miami Beach at the Jackie Gleason Theater?

Applications are available at The Box Office at the Fillmore Miami Beach at the Jackie Gleason Theater.

I am a diabetic can I bring in a snack?
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Yes, guests who have a small amount of UN-OPENED snacks such as a snack size pack of cookies, etc. are allowed to bring this item in. 

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